Online booking setup

Online booking, straight from your website

Letting customers book a call, a consult or a job straight from your website.

What this is

Phone tag costs more work than most owners realise. Someone wants to book, you are on a job, you call back while they are at work, they call back while you are driving, and by the third round somebody has given up. Usually them.

Booking on the site removes that entirely for the customers who would rather not ring anyone anyway, which is a growing share of them.

What you get

What setting it up involves

  • 01

    Connecting your real calendar

    So availability on the site reflects where you actually are. A booking tool that does not read your calendar just relocates the double-booking problem.

  • 02

    Deciding what is bookable

    A quick call and a full job are not the same slot. Most trades want consults bookable and the work itself quoted first, and that is a decision worth making deliberately.

  • 03

    Buffers and working hours

    Travel time between jobs, a cut-off so nobody books you for eight tomorrow morning at midnight, and the days you do not work.

  • 04

    Confirmations and reminders

    Automatic confirmation to them and to you, plus a reminder before the slot. Reminders are what reduce no-shows.

  • 05

    Placing it properly on the site

    Reachable from the pages people actually land on, not buried on the contact page.

What it costs

Quoted after a free consult, because what it takes depends entirely on what you already have. Book a call, I will tell you what is involved, and you get a number before anything starts. Website plan details are on the pricing page.

Setup is quoted as a small piece of work. Some booking tools have their own monthly fee that goes directly to them; where that applies I will tell you the number before anything is set up rather than after.

How this differs

Booking setup is a working integration wired to your calendar. A landing page is a page. One is plumbing and one is persuasion, and they solve different halves of the same problem.

It is also not a contact form. A form starts a conversation; booking ends one by putting a time in both diaries.

If your work always needs a site visit before you can commit to a time, live booking may be the wrong tool and a good quote request flow serves you better. Worth ten minutes on the consult before building anything.

Questions

What people ask

Which calendar does it connect to?

Whichever you already use for your actual schedule. The requirement is that it is the one you genuinely keep up to date, because the system is only as accurate as that.

Do I need to pay for another subscription?

Sometimes, depending on the tool and what you need. If a paid tool is the right fit I will tell you the cost up front. If a free tier covers what you need, that is what gets set up.

What stops someone booking a time I cannot make?

Working hours, buffers and a minimum notice period, all set during setup. The calendar connection handles the rest by hiding slots where you are already committed.

Can customers cancel or move a booking themselves?

Yes, and it is usually worth allowing. A booking somebody can move is better than one they silently do not turn up to.

Stop trading voicemails

Tell me what is going on and I will tell you whether this is what you actually need. No pitch deck and no pressure.

Book a free consult